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Artline (See Century Tool) Century Tool (Heritage Farms) Opus (a Woodstream company)
Contact us: Tel (888) 410-9060 Fax (888) 472-2553 Email us: Click Here
| Frequently Asked Questions How often do you publish pricing information? We anticipate some price changes throughout each year. We will only email our pricing as changes occur. We no longer mail price lists. Please send us your email address and we will send you latest changes and new products and information. How are the products listed in your price list? This price list shows the items we stock in alpha numeric order by our product code. Some people have asked about listing the prices by supplier. We have chosen not to list by supplier because so many of our products come from small and unknown manufacturers. On occasion, different manufacturers will use the same code for different products so we modify the codes. Additionally, some manufacturers use several brand names, for example Woodstream uses Yule Hyde, Perky Pet, Colibris, Birdscapes, Opus and also have other products that they distribute. Other companies use a brand name that is different than their company name, like Erva Tool uses the brand names, Trio, Erva, Nature House and Duracraft. We believe that it would be even more confusing than alpha numeric pricing. We will be happy to email our price list that is in Microsoft Excel or Microsoft Works so it can be sorted by supplier. Please email you request to wbt at wildbirdtrading.com Why do some of the codes in the price list have extra letters that are not shown in the catalogue? There are some companies who use the same codes as each other. In this case we add a letter or letters after the code number to designate the supplier. For example, there are two companies who use the code number 6152. We have the STI Smart Solar item listed as 6152STI and the Artline item listed as 6152. Also, in the Aspects catalogue, the classic and original thermometers are shown in our price list with the prefix WHWT followed by the code, (e.g. WHWT240 is the cardinal thermometer.) Please order using this suffix. Are there more products available than what you show in your catalogues? Yes. There are a number of items that can only be seen on our web site as the supplier does not have a catalogue or the product is too new for a catalogue. Also, catalogues are very expensive to make and some suppliers do not give us enough for all our customers. Many suppliers are discontinuing the printed catalogues and only using web sites and digital formats. You should keep all old catalogues as they might be the only available printed material. Why can't I find an item in your price list that is in a catalogue? Generally, any item that is not listed in our pricing is either very new, no longer available or not a good seller. Please ask about any item you may want as we sometimes stock some items not shown on the price list. Some suppliers have current catalogues that contain discontinued products . If the product is discontinued it will not be shown in our price list. Can I buy an item that is in the catalogue but not in the price list? Yes. Any item that is not shown in the price list is available in case lots only as a special order. If you order these items they cannot be cancelled as we will commit to ordering them from our suppliers. We can email the price list including the prices of products we do not stock if you wish to do a special order. Please email you request to wbt at wildbirdtrading.com The shipping on my backorder seems relatively expensive. Look Carefully at the entire original order. There are a number of reasons why you could have backorders. The vendor may be out of stock or re-tooling so we cannot get the item. Therefore having a backorder shipped separately is fairly routine. If you add the full cost of your order and backorder and compare the overall shipping cost you will find that the shipping is reasonable. At the time of writing this I talked to a customer who was concerned about the freight on a small backorder that was 27%. However, when we calculated the overall cost of his combined shipments for the original order, the freight costs were 5 1/2%. In his case, he received the majority of his order the same week as he placed it and his overall shipping cost was very low.We have chosen to work this way to ensure that you get the majority of your product as soon as possible and also get good shipping rates. We are missing products from our shipment. Over 95% of items reported missing have been shipped and have been accidentally disposed with the packing material or will be delivered the next day by the courier. Sometimes the couriers do not deliver all the parcels on the same day. Posters are almost always sandwiched between cardboard for safe shipping. Please carefully check all packaging for small parts or thin pieces sandwiched between cardboard. Report all missing items within 2 days of receiving the first parcel on a shipment. Keep all packing materials. We received our shipment and our product is broken or defective. Contact us immediately if you have broken or defective product. If the product is broken is shipping then you must keep all the packaging and boxes until the claim has been completed. The couriers will need them for inspection and they will always decline the claim if the packaging is missing. Keep the packaging until we tell you to dispose of it. It sometimes takes a few weeks to have the inspector check the package. Claim all defective product immediately. Credits or replacements will be issued.
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